Refund policy
We offer a 14-day return policy, which means you have 14 days from the date of receipt to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mytcgbank@gmail.com. Please note that returns will need to be sent to the following address: PO BOX 88 NARWEE 2209 NSW Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without prior request for return will not be accepted.
You can always contact us for any return questions at mytcgbank@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Due to the nature of trading card products, the following items are not eligible for return:
- Opened sealed products (e.g., booster boxes, packs, elite trainer boxes)
- Individual trading cards (singles)
- Products with tampered or damaged packaging
- Custom orders or specially requested items
These items are non-returnable to ensure product integrity, fairness, and to prevent issues such as tampering or value manipulation. Returns are only accepted for items that are unopened, unused, and in their original condition.
We also do not accept returns for hazardous materials or items damaged due to misuse.
If your item arrived damaged, incorrect, or is missing components, please contact us within 5 days of delivery, and we’ll work to resolve the issue promptly.
For any questions about your order, feel free to reach out to our support team.
Exchanges
We do not offer exchanges for change of mind or incorrect purchases. Due to the nature of trading card products and market volatility, all sales are considered final once processed.
If you believe your item is incorrect, damaged, or defective, please contact us within 7 days of receiving your order. We’ll review the case and provide a resolution where appropriate, which may include a refund or replacement (if available).
Please ensure you review product details carefully before completing your purchase. For any questions before ordering, feel free to reach out to our support team.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mytcgbank@gmail.com.